Frequently asked questions
Quick answers about ordering, payment, pickup and returns.
Where are your stores?
Our stores are: Ogba: 5b College Road, off Oyemekun bus-stop, Ogba, Lagos; Surulere: 125 Ogunlana Drive, Surulere, Lagos; Ado Ekiti: Ado Ekiti, Ekiti State. See Our Stores for directions.
What are your opening hours?
Monday to Saturday: 8AM - 9PM. Sunday: 12PM - 9PM.
How do I order online?
Add the items you want to your cart and tap Checkout. Enter your details, choose store pickup or home delivery, pick how you want to pay, and place your order.
How can I pay?
You can pay securely online at checkout by card, bank transfer or USSD.
Can I pick up my order in store?
Yes. Choose Pick up in store at checkout and select your nearest branch. Pickup is free.
Do I need an account to order?
No, but an account lets you check out faster and track your orders in My Account.
Can I return an item?
You can request a return within 7 calendar days of receiving your order. The item must be unused, unopened, in its original packaging where applicable, and you’ll need your receipt, order number or other proof of purchase.
Which items can’t be returned?
For health, safety and hygiene reasons, these usually can’t be returned: perishable food and fresh produce; opened food, drinks, toiletries, cosmetics and personal-care products; opened or used baby products; undergarments; items damaged through misuse; and products marked non-returnable or final sale.
What if my item arrives damaged or wrong?
Contact us within 48 hours of delivery with your order number and clear photos or videos of the problem. We’ll review it and, where appropriate, arrange a replacement, exchange, repair, store credit or refund.
How do refunds work?
Once we receive and inspect a returned item, we’ll let you know if the return is approved. Approved refunds are normally made to the original payment method where possible. The time it takes to reach your account depends on your bank or payment provider.