At FMBB Super Store, we want you to be satisfied with every purchase you make from us. If there is a problem with your order or you are not satisfied with an eligible product, please contact us as soon as possible so we can assist you.
1. Returns
You may request a return within 7 calendar days from the date you received your order.
To be eligible for a return:
The item must be unused, unopened, and in the same condition in which you received it.
The item must be in its original packaging, where applicable.
The item must not have been damaged, altered, or misused after delivery.
You must provide your receipt, order number, or other valid proof of purchase.
The item must be an eligible product under this Return & Refund Policy.
Items That May Not Be Returned
For health, safety, hygiene, and product-quality reasons, certain items may not be eligible for return, including:
Perishable food items and fresh produce.
Opened food, beverages, toiletries, cosmetics, and personal-care products.
Baby products that have been opened or used.
Undergarments and other hygiene-sensitive clothing items.
Items damaged as a result of misuse, negligence, or improper handling by the customer.
Products specifically marked as non-returnable or final sale.
If you are unsure whether an item is eligible for return, please contact us before sending it back.
2. Damaged, Defective or Incorrect Items
If you receive an item that is:
Damaged during delivery;
Defective or not functioning properly;
Different from the item you ordered; or
Missing from your order,
please contact FMBB Super Store within 48 hours of delivery.
Where possible, please provide your order number and clear photographs or videos showing the problem. We will review the issue and, where appropriate, arrange a replacement, exchange, repair, store credit, or refund.
3. Return Approval
All returned items are subject to inspection.
Once we receive your returned item, we will inspect it and notify you whether your return has been approved.
If the return is approved, we will process the applicable refund or replacement.
FMBB Super Store reserves the right to refuse a return if the product does not meet the requirements of this policy.
4. Refunds
If your refund is approved, the refund will normally be made using the original payment method where reasonably possible.
For payments made by bank transfer, cash, card, or other payment methods, the refund process may vary depending on the payment method used.
Please allow reasonable processing time for your bank or payment provider to reflect the refund in your account.
If a customer is entitled to a refund because FMBB Super Store supplied a defective, damaged, or incorrect item, FMBB Super Store will determine the appropriate refund or replacement arrangement.
5. Exchanges
Where an item is eligible for exchange, FMBB Super Store may offer a replacement with the same or an equivalent product, subject to availability.
If the replacement item is unavailable, we may offer a refund or another suitable solution.
6. Return Delivery Costs
If you are returning an item because you:
Changed your mind;
Ordered the wrong product;
No longer require the item; or
Made an incorrect selection,
the customer may be responsible for the cost of returning the item.
If the return is due to an incorrect, defective, or damaged item supplied by FMBB Super Store, we will review the circumstances and determine the appropriate arrangement for return delivery.
Original delivery charges may be non-refundable unless the return is due to an error, defect, or other circumstance for which FMBB Super Store accepts responsibility.
7. How to Request a Return
To request a return, please contact FMBB Super Store with:
Your full name;
Order number or receipt number;
Product name;
Reason for the return; and
Photographs or videos, where applicable.
Our customer service team will provide instructions on how and where to return the item.
Please do not send an item back without first contacting us and receiving return instructions.
8. Refund Processing
After we receive and inspect your returned item, we will notify you of the outcome.
If your return is approved, we will begin the refund process. The time it takes for the refund to appear in your account may depend on your bank, card issuer, or payment provider.
9. Contact Us
If you have any questions about our Return & Refund Policy or need assistance with a return, please contact FMBB Super Store through our official customer service channels.
FMBB Super Store FM Best Bargain Nigeria Limited
We are committed to providing our customers with quality products and reliable service.
